Frequently Asked Questions
Orders & Purchases
Can I change or cancel my order afterwards?
Can I change or cancel my order afterwards?
To change or cancel an order after it has been placed, please contact our customer service team as soon as possible via email or live chat and provide your order number.
We cannot guarantee changes to orders made more than 24 hours after the order was placed. This is because orders may already be being processed and may have left our warehouse.
When will I receive a tracking number?
When will I receive a tracking number?
You will receive an email with a tracking number as soon as your order leaves our warehouse and is accepted into the shipping carrier’s system. Please also check your spam folder, as emails are sometimes mistakenly filtered there.
Please note that it may take up to 48 hours for the external shipping carriers to send you a tracking number.
How long does delivery take?
How long does delivery take?
Your order is usually sent to a local print shop near you on the same day it is placed. The total delivery time is 4–5 business days on average.
What if I didn't receive all the items?
What if I didn't receive all the items?
If any items from your order are missing, please check your shipping confirmation to see if they were shipped separately. If all items arrived together or if you have any concerns, please contact our customer service team and provide your order number. We will look into the matter immediately and resolve it.
Returns & Exchange
What is the return period?
What is the return period?
You can return your order within 100 days of receiving it.
Do I have to pay the return shipping costs myself?
Do I have to pay the return shipping costs myself?
No. We currently cover the full cost of returns. However, please make sure to pack the item securely to avoid any issues with the return.
How is the refund processed?
How is the refund processed?
The refund will be issued via the original payment method after we receive and review the returned item.
What should I do if my product arrives damaged?
What should I do if my product arrives damaged?
Please send a photo of the damage and your order number to Customer Service. We will process your replacement or refund as soon as possible.
Payment & Gift Cards
What payment methods does Betterposter accept?
What payment methods does Betterposter accept?
Betterposter accepts all major credit cards, including Visa, Mastercard, Maestro, American Express, and UnionPay. We also offer many other payment options, such as PayPal, Klarna, Apple Pay, Google Pay, and Amazon Pay.
Is there a minimum order amount at Betterposter?
Is there a minimum order amount at Betterposter?
No, there is no minimum order amount at Betterposter.
Does Betterposter offer coupons or gift cards?
Does Betterposter offer coupons or gift cards?
Yes, you can purchase gift cards and vouchers at Betterposter for friends and family.
How do I redeem a gift card or discount code?
How do I redeem a gift card or discount code?
You can redeem the gift cards and discount codes you've purchased or received as gifts in the designated field during checkout.
Can I combine multiple coupons in a single order?
Can I combine multiple coupons in a single order?
Yes, if you have received multiple coupon codes, you can certainly combine them in a single order.
Products & Quality
What sizes are the posters available in?
What sizes are the posters available in?
Posters and canvases at Betterposter are available in several sizes, including:
- 13 x 18 cm
- A4 (21 x 29.7 cm)
- 30 x 40 cm
- A3 (29.7 x 42 cm)
- 50 x 70 cm
- 70 x 100 cm
We also offer square-shaped products in the following sizes:
- 25 x 25 cm
- 30 x 30 cm
- 35 x 35 cm
- 40 x 40 cm
- 45 x 45 cm
- 50 x 50 cm
- 70 x 70 cm
Please feel free to contact our customer service department at any time with requests for custom sizes.
What materials are used for the posters?
What materials are used for the posters?
Our posters are printed locally and sustainably on FSC-certified paper with a matte finish. The paper weighs 250 g/m² and comes from sustainably managed forests.
What materials are used for the canvases?
What materials are used for the canvases?
Our canvases are made locally and sustainably from FSC-certified wood sourced from sustainably managed forests. The canvas weighs 250 g/m² and is made from a blend of polyester and sustainably grown cotton.
Are the posters and canvases available with frames?
Are the posters and canvases available with frames?
We do not currently offer frames, but we are working on making this option available to our customers.
If you would like to purchase a product with a frame in advance, please contact our customer service team.
How are the posters and canvases packaged to prevent damage?
How are the posters and canvases packaged to prevent damage?
We ship our posters compactly and securely in shipping tubes. Our canvases are packed in boxes with reinforced corners and bubble wrap.
Are your products made in a sustainable or eco-friendly way?
Are your products made in a sustainable or eco-friendly way?
Yes, our products are manufactured locally and in an environmentally friendly manner using FSC-certified paper and wood sourced from sustainably managed forests.
Are your posters waterproof or UV-resistant?
Are your posters waterproof or UV-resistant?
All of our posters are coated with a protective layer that protects against damage and fading and provides a matte finish.
Do you offer custom or personalized prints?
Do you offer custom or personalized prints?
We currently do not offer custom or personalized prints. However, feel free to contact our customer service team, and we will do our best to provide you with the product you're looking for.
